Optimus is a large, heavy and precise machine, so it is delivered and set up by trained partners rather than left at your door. This policy describes how that works.
Delivery regions
| Phase | Regions | Estimated start |
|---|---|---|
| Phase 1 | United States, Canada | Q2 2027 |
| Phase 2 | Germany, France, Netherlands, Sweden, Switzerland | Q3 2027 |
| Phase 3 | United Kingdom, Australia, Japan | Q4 2027 |
| Later | Other countries, subject to certification | To be announced |
Reservations from regions not yet served keep their queue position within that region until delivery opens there. All dates are estimates and may change.
Scheduling
- When your unit is allocated, you receive an invitation to finalise your order and choose a delivery window.
- About 14 days before dispatch, our delivery partner contacts you by email to agree a date.
- You will receive tracking details and a named time slot on the day before delivery.
White-glove setup
Each delivery includes:
- unboxing and removal of packaging for recycling;
- installation of the home dock at a location you choose;
- safety walkthrough, including emergency stop and no-go zone configuration;
- pairing with your account and an initial room-mapping session;
- a short teaching session for your first tasks.
Allow around 2 hours. An adult aged 18 or over must be present throughout.
Home requirements
- A standard grounded power outlet within 2 m of the dock location.
- A clear dock footprint of 60 × 45 cm (24 × 18 in) plus access space.
- Doorways at least 70 cm (28 in) wide along the delivery path.
- For apartments above the ground floor, lift access or prior notice of stairs so the team can plan.
Costs, taxes and duties
Delivery and setup charges, taxes and any import duties are shown in your final order before you pay. There are no hidden charges on delivery day. In Phase 1 regions, standard white-glove delivery is included in the purchase price.
Missed or rescheduled deliveries
You can reschedule free of charge up to 72 hours before your slot by contacting [email protected]. Missed deliveries without notice may incur a redelivery fee, which will be stated in advance.
Damage on arrival
Our team inspects the robot with you during setup. If anything is damaged in transit, it is documented on the spot and the affected parts or the whole unit are replaced at no cost to you.
Contact
Delivery questions: [email protected].